Question 1

How much does importing a car cost?

Accepted Answer

It depends on the car, the shipping route and current customs duty. The estimate calculator gives you a breakdown before you commit, and the final quote is fixed once we price the exact vehicle.

Question 2

What's the difference between an estimate and a quote?

Accepted Answer

An estimate is an instant, indicative breakdown from the calculator — not binding. A quote is the final, locked-in price for your exact car with a frozen exchange rate, issued after we verify the vehicle. Only the quote is binding.

Question 3

Are there any hidden fees?

Accepted Answer

No. Every cost — car price, shipping, customs duty, inspection, service fee, registration — is itemised in your quote before you pay. What you see is what you owe.

Question 4

How does the exchange rate work?

Accepted Answer

Your quote freezes the AED rate at the time of pricing. Market moves after that do not change what you owe. The rate is shown on your quote and stored with every line item.

Question 5

How long does it take?

Accepted Answer

Sourcing and inspection usually take a few days once payment clears. Shipping and customs are the long legs and vary by route and season; your request page carries the current ETA.

Question 6

What are the steps to import a car?

Accepted Answer

1) Pick a car and get an estimate. 2) Submit a request. 3) Get a firm quote and pay by bank transfer. 4) Inspection and your approval. 5) Shipping and customs. 6) Delivery to your door or our showroom. You see every step on your request page.

Question 7

How do I track my car?

Accepted Answer

Your request page shows the live timeline: carrier, container number, bill of lading, ETA, customs clearance, and delivery slot. Every status change is timestamped and visible to you.

Question 8

How do I pay?

Accepted Answer

By bank transfer to the account shown on your payment page. You upload the receipt and our desk confirms it by hand — we do not take card payments online.

Question 9

What payment methods do you accept?

Accepted Answer

Bank transfer only. We do not accept cards or online payments. You transfer to our account, upload the receipt, and our desk confirms it manually.

Question 10

What happens if I need a refund?

Accepted Answer

If a request is cancelled before the car ships, we issue a refund. Refunds are processed back to the original account. Storage or third-party fees already incurred may be deducted.

Question 11

What inspection levels are available?

Accepted Answer

Basic: key mechanical checks, paint readings, and photos. Full: the complete AXIS-style report covering every panel, frame, chassis, engine bay, interior, and all export documents. Every verdict includes a photo.

Question 12

What if I don't like the car after the inspection?

Accepted Answer

You reject the media and the car does not ship. We source another vehicle against the same request rather than pushing a car you have not approved.

Question 13

What does the inspection report include?

Accepted Answer

A structured checklist with a verdict (Original / Repainted / Replaced / Damaged / Scratched / OK) and a photo for every item. The finished report is published as a signed PDF in your document vault.

Question 14

Which documents do I get?

Accepted Answer

The inspection report, the certificate, your invoice and the customs paperwork, all in the document vault on your request page as signed downloads.

Question 15

Where do I find my documents?

Accepted Answer

All documents — inspection report, certificate, invoice, customs papers — are in the Document Vault on your request page, served as signed, expiring download links.

Question 16

Which shipping routes do you use?

Accepted Answer

We ship from UAE ports (Jebel Ali, Khalifa) to Iranian ports (Bandar Abbas, Bushehr) via major carriers. The exact route and carrier are confirmed on your request page with the container number and bill of lading.

Question 17

What are the delivery options?

Accepted Answer

Showroom pickup at our partner location in Iran, or door delivery to your address. You confirm the slot and receive a code on your phone to verify handover.

Question 18

How does customs clearance work?

Accepted Answer

We handle customs clearance on your behalf. Duty is calculated on the car's value and paid at cost — any change in duty is passed through. You see the exact amount in your quote.

Question 19

Can I use the site in my language?

Accepted Answer

The whole site, your notifications and your documents are available in English, Arabic and Persian. Change the language from the switcher in the header at any time.

FAQ

Quick answers

How much does it cost?

How long does it take?

How do I pay?

Can I see the car before it ships?

What documents do I get?

How is the car shipped?

Cost & pricing

Process & timeline

Payment

Inspection

Documents

Shipping & delivery

Still have questions?